Scrappy to Leading™
From Scrappy to Leading™
A framework for understanding how SMBs evolve their technology — and what to do at each stage.
The Framework
Five phases of SMB technology evolution
Revenue provides context. Operating behaviour determines classification.
The Methodology
How the framework works
The Scrappy to Leading™ framework is not a traditional IT maturity model. It is an operating model evolution framework designed for businesses that often lack formal IT leadership and governance.
Classification is determined by dominant observable behaviour, not aspiration — and not revenue alone. Revenue provides context. Operating behaviour determines classification.
"Technology frustrations are not signs of failure. They are predictable signals of business growth."
Diagnostic classification uses five core prompts: where decision authority for technology sits, how many systems claim ownership of the same data, how often data is reconciled manually, what dominates leadership discussion, and what type of external support is currently engaged.
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